Daily start
- Power on device and peripherals; confirm printer is online and paper loaded
- Open your shift: count float cash, record opening balance
- Sign in with your user/PIN; verify correct store/branch is shown
Making a sale
- Search or scan an item; confirm price and stock indicator
- Adjust quantity or add a line discount if permitted
- Add customer (optional) for invoice/loyalty and better reports
- Choose payment method (cash, card, mobile money, bank transfer, mixed)
- Confirm totals, VAT, and change due; finalize to print or share receipt
Tips
- Use barcode scan for speed; fallback to search by name or SKU
- For mixed payments, add each tender until the balance is zero
- To save without payment (e.g., customer steps away), use “Hold/Park” and resume later
Returns and exchanges
- Select “Return/Exchange” and reference the original receipt/invoice number
- Scan or select items to return; verify quantity being returned
- Choose refund method (cash, card reversal per policy, or store credit)
- Print/issue the return receipt and place returned items in the designated bin for restock/inspection
Receipts and printing
- Receipt header/footer pull from company profile; keep TIN and contact current
- For LAN printers, ensure the POS device and printer share the same network; for Bluetooth, pair before opening the app
- Reprint last receipt from the recent sales list; include “Copy” on reprints if required by policy
Inventory-aware selling
- Low/zero stock items show warnings; confirm with supervisor before overriding
- For stock counts, use the “Stock Take/Adjust” flow outside busy hours to avoid discrepancies
- For incoming deliveries, receive items before selling so quantities are accurate
Customers
- Add basic details (name, phone, email) during sale; optional tax details for VAT invoices
- Look up customers for order history and to speed up returns
Shifts and cash drawer
- Open shift: record opening cash float
- During shift: log payouts (e.g., petty cash) and cash drops to safe
- Close shift: count cash, record expected vs. actual, investigate variances
- Export or print shift summary for supervisor sign-off
Reports
- Sales summary by day/user/payment type
- Top items and categories
- Tax (VAT) summary for finance/auditors
- Export to CSV/PDF where available for accounting handoff
Sync and offline use
- If connectivity drops, continue selling in offline mode; payments and stock changes queue locally
- When back online, allow sync to complete before closing shift so reports stay accurate
Troubleshooting
- Printer not responding: check power/paper, confirm network/Bluetooth connection, and restart the app
- Scanner not inputting: ensure it is in keyboard wedge mode and paired/plugged in
- Totals look wrong: verify tax settings (ETB, VAT) and price overrides/discount permissions
- Sync failures: confirm internet, correct time/date, and retry; contact an admin if repeated